Sector-specific resources for job opportunities in call centres.
Call Centers for Dummies (658.812 Ber)
,”invaluable information for managers on how to run an efficient profitable center and expert call handling strategies for agents,”
Call Centers Made Easy (658.812 Med)
Background and basics on the telecommunications necessary to operate a small call center.
Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (651.73 POW)
,”Introduces the concept of telephone image, and offers advice on answering calls, telemarketing, listening skills, telephone presentations, and closing techniques.”
Speak To Influence: How to Unlock the Hidden Power of Your Voice (808.5 Berkl)
Author offers techniques in how to improve your oral communication skills.
Telephone Courtesy & Customer Service (651.73 Fin)
A Fifty-Minute Series book on telephone etiquette in customer service.
(www.callcareers.com)Billed as "Canada’s leader in online call-centre recruiting".
Call Center Careers
(www.callcentercareers.com)a job search engine that unites job seekers and employers
Call Center Jobs
(www.callcenterjobs.com)Job seekers can search for jobs in customer service, help desks, telesales and e-commerce.
(www.callcenterjob.ca)JobWing’s posting for Canadian call center jobs
(www.callcentres.net)Provides information on products and services for the call centre industry and access to job postings within the industry.
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